For international orders, Value Added Tax (VAT) and customs fees are not including in your shipping cost at check-out. Unfortunately, we have no way of anticipating or taking responsibility for customs duties. The amount of VAT or customs duties charged on orders differs from country to country and is determined by the harmonized tax code from the suppliers and interpreted by your country's customs.
All international shipments are sent through DHL and we're happy to work with both you and DHL to help smooth out any problems.
Just email us at firstname.lastname@example.org and send us your tracking number and a summary of the problem you're running into!